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Date and Timings: Monday, 14th June 2021 | 12:00 pm – 01:15 pm GST

In the ever-changing technology space that banks find themselves in, one thing prevails – CUSTOMER CENTRICITY!

In this competitive environment, ensuring customers are receiving not just a seamless but a unified banking experience across all channels of communication and touch points are no longer a luxury anymore but a necessity. Omnichannel is the only way to go! 

Join us for this webinar which will bring together leaders from the Middle East Banking sector to engage with each other in an open discussion format.

The discussion will highlight the right strategies and platforms to provide banks with the needed frameworks to engage customers in a more valuable and personal way, whilst reducing support costs due to seamless integration.

Who is it for? Chiefs, Heads, Directors, VPs, of:

  • Digital
  • Customer Experience / CX
  • Omnichannel
  • Retail
  • Corporate 


Mai Momani
Head of Client Experience
United Arab Bank

David Miles
VP Marketing
Abu Dhabi Finance

Codin Caragea
Chief Manager – Head of Customer Experience
Bank Muscat

Ernesto Schmitz
Business Development Lead Banking

Anthony Berberi
Head of Digital Banking


 12:00 pmAll attendees login and welcome remarks
12:05 pm

CASE STUDY: Delivering great customer experiences in banking

  • Review the current challenges modern banks are facing around Digital Experiences and SAP’s vision on how to overcome then.
  • The session will address the top priorities of banks today in this topic, sharing relevant and innovative examples of reimagined banking experiences. We will also explore real customer stories of how the latest technology will help financial institutions create new business models and thrive in the digital future

    Ernesto Schmitz, Business Development Lead Banking, SAP EMEA South

12:25 pm

LIVE PRODUCT DEMO: Digitally engage with your customer in the end-to end journey

  • A deep dive into digital on boarding and digital product offering for retail corporate omnichannel banking
  • Smart, open, digital omnichannel banking platforms/API-centric
  • Extendable framework support for a smart development from internal development, partners & FinTechs

    Anthony Berberi, Head of Digital Banking, MDSap

12:50 pm

PANEL DISCUSSION: Omnichannel for the win – reduced customer churn, higher efficiency and enhanced experience

  • The increasing importance of digital personal banking
  • Multichannel approach to omnichannel; seamless experience
  • Mapping the journey; personalisation and leveraging omnichannel’s full potential

Moderator: David Miles, VP Marketing, Abu Dhabi Finance


  • Mai Momani, Head of Client Experience, United Arab Bank
  • Codin Caragea, Chief Manager – Head of Customer Experience, Bank Muscat
  • Ernesto Schmitz, Business Development Lead Banking, SAP EMEA South
  • Anthony Berberi, Head of Digital Banking, MDSap
01:15 pmClosing remarks and end of the webinar

Our clients describe us as a product team which creates amazing UI/UX experiences, by crafting top-notch user experience.

Our clients describe us as a product team which creates amazing UI/UX, by crafting top-notch user experience.

We’ve structured our workflow processes were from the funny the century rather.

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